An AI assistant that answers guests on your website
Niro gives visitors quick, accurate information about accommodation, amenities, location, arrival and activities, all from your approved content.
The challenge
Guests ask the same questions every day
Reception and agencies spend time on repetitive questions about arrival, accommodation and the area, while guests struggle to find information on the website.
- What time is check-in?
- Is there parking?
- How do I get to the property?
- What's nearby?
- Do you have Wi-Fi?
Overloaded reception
Calls, emails and guest messages interrupt the team throughout the day.
Information scattered across the site
Arrival instructions, amenities, pricing and the area are often in different places.
Questions outside working hours
Questions arrive in the evening and on weekends, and the booking decision won't wait.
How Niro helps
Less waiting for guests. Fewer messages for your team.
Niro answers guest questions using your approved information, from house rules and check-in to local recommendations, available 24/7 and in multiple languages.
Approved sources
Niro answers only from content you control.
Verified answers from your content
House rules, accommodation descriptions and recommendations are used as the source.
Available 24/7
Guests get an answer even when reception or the host isn't available.
Multiple languages
International guests ask in their own language, with no extra work for the team.
Guest journey
Niro helps before, during and after the stay
Guests need information from booking to departure. Niro is available on the website across the whole stay.
Use cases
The most common questions Niro can take over
From arrival and parking to amenities and the area, Niro answers from the content your team has approved.
- Arrival
What time is check-in?
Check-in is from 14:00 and check-out is by 10:00. Early check-in is possible based on availability.
From the property's approved content - Parking
Do you have parking?
Yes, parking is free for guests. The location and instructions are on the property page.
From the property's approved content - Amenities
Is breakfast included?
It depends on the booking type. Whether breakfast is included is stated with each accommodation offer.
From the property's approved content - Accommodation
Do you have family rooms?
Yes, we offer family rooms and apartments. Capacity is listed with each unit.
From the property's approved content - Area
What is there to do nearby?
Nearby there are beaches, restaurants and day trips. Recommendations for activities are in the accommodation description.
From the property's approved content - Transfer
Can you arrange a transfer?
A transfer can be arranged with notice. Check the price and availability via an inquiry.
From the property's approved content
Security and control
You control what Niro answers guests
Niro answers from approved sources and doesn't promise what you don't offer. When a question needs confirmation or a booking, it points the guest to your team.
Niro can
- Answer from approved content
- Explain arrival, parking and amenities
- Point the guest to the right contact
Niro won't
- Promise what's unavailable
- Confirm bookings without you
- Answer outside the given context
Approved sources
Content your team approves
Rooms, apartments and capacity
ApprovedArrival, parking and keys
ApprovedStay rules and notes
ApprovedBeaches, restaurants and trips
ApprovedWhen a question needs confirmation or a booking, Niro doesn't improvise, it redirects to your team.
Setup
Niro is assembled around how your team works
We don't start from a list of features, but from where your visitors come, what they ask, and what your team most often has to handle manually. Based on that, we suggest the simplest setup that makes sense for your case.
Core Assistant
For routine questions and basic support
Niro answers from your approved content and handles the most common questions about services, appointments, locations, prices and working hours.
Best for
Websites with repetitive questions and clear information visitors often look for.
Core + one module
For the biggest bottleneck in your process
We add one concrete module, for example booking, inquiry qualification, availability, price calculation or lead routing, depending on where the most time is lost.
Best for
Teams that already know where their biggest load comes from.
Standard+ setup
For more complex processes and multi-step journeys
We combine Core with several modules when the user needs to go through multiple steps: question, qualification, booking, follow-up or routing to the right person.
Best for
Larger teams, multiple locations, multiple languages, or processes where clear control and conversation oversight matter.
We define the exact setup after a short review of your website and how you currently handle inquiries.
Request a setup assessmentFAQ
Frequently asked questions
Niro can answer in several languages, depending on your content and your guests' needs.
Niro provides information and guides the guest to your booking system; the guest completes the booking with you.
From content you approve, such as accommodation descriptions, policies and recommendations. It does not make up information.
We set it up and keep it aligned with your offer.
Get a demo
Want to see Niro on your property's website?
Send us your property URL and basic accommodation details and we'll prepare a tailored demo.