Keep orders, inventory and customer questions under control
Niro helps your webshop team answer customer questions, check product availability, track orders and flag requests that need a quick response.
The challenge
A webshop isn't only slowed by sales. It's slowed by operations.
As order volume grows, the team spends more time on repeat checks: order status, product availability, exchanges, returns, delivery and manually looking up information across different systems.
Order status
Customers ask where their package is, and the team manually checks the order, delivery and latest status.
Inventory and variants
Questions about stock, sizes, colors and alternatives often end up in the inbox.
Returns and exchanges
The team keeps explaining the same rules and checking what can be done for each case.
Operational noise
Important requests get lost among repeat questions about delivery, stock and purchase rules.
How Niro helps
Niro helps the team before, during and after the purchase
The same assistant covers questions before an order, follows what happens after it, and quietly flags to the team whatever needs a human response.
Before the purchase
Niro answers questions about products, sizes, variants, availability, delivery, returns and purchase rules.
After the purchase
Customers can ask about order status, delivery, an exchange or a return, and Niro guides them to a clear next step.
Behind the scenes
Niro can flag conversations that need the team: a delay, an upset customer, a delivery problem, a larger order or frequent questions about an item.
Scenarios
How Niro helps in real situations
Five common webshop situations, from order tracking to priority requests. For each, Niro gives a clear customer answer and a short operational outcome for the team.
Hi, where is my order #1048?
Order #1048 has shipped and is currently out for delivery. Expected arrival is tomorrow. If the package doesn't arrive by the end of the day, I can prepare a request for your support team.
- Status: out for delivery
- ETA: tomorrow
- No team action
Use cases
Questions Niro handles for a webshop
From delivery and returns to availability and payment, Niro answers from your data and approved content.
- Delivery
How long does delivery take?
The delivery time depends on the shipping method and location. The exact time for your order is shown at the delivery step and in the order confirmation.
From your data and content - Returns
How can I return a product?
Returns are possible within the set window for unused products. Niro explains the steps and prepares a request for the team.
From your data and content - Availability
Do you have this item in another color?
Niro checks available variants and colors and suggests an alternative if the requested one is out of stock.
From your data and content - Payment
Which payment methods do you support?
Niro lists the available payment methods and terms from your approved content.
From your data and content - Order
Can I change the delivery address?
If the order hasn't shipped yet, Niro guides you to update the details or prepares a request for the team.
From your data and content - Sizing
Which size fits me?
Niro points to the size chart and helps you choose based on your measurement guidelines.
From your data and content
Connecting
Niro doesn't replace your webshop. It connects what you already use.
Niro can work as an extra layer between customers, the webshop and the operations team. Depending on the setup, it can connect to existing data sources, feeds, inventory, delivery rules or an internal knowledge base. Connecting depends on your existing system and data availability.
- Customer questions come in one place
- Niro sits between the customer and your team
- It connects to order and inventory data
- It uses delivery rules and the knowledge base
- It gives the customer a clear answer
- Or flags the request to the team when needed
Modules
What Niro can cover for a webshop
We start from where your team loses the most time and assemble only the modules that make sense for your webshop. Each module is concrete and operational, not an abstract feature.
Niro Core
Answers from your content
Answers to questions about products, delivery, payment, returns and purchase terms.
Best for
Webshops with lots of repeat customer questions.
Availability and inventory
Checking stock and variants
Checking product availability, variants, sizes and alternatives.
Best for
Stores with many variants and frequent stock questions.
Lead quality routing
Urgent, valuable, problematic
Flagging urgent, valuable or problematic requests for the team.
Best for
Teams that want to spot requests needing a response sooner.
Knowledge base sync
From approved sources
Pulling information from approved internal sources, documents or knowledge bases.
Best for
Stores with rules and instructions in several places.
Custom integration
For advanced connections
For more advanced connections with order management, warehouse, ERP/WMS systems or delivery data.
Best for
Larger stores with their own operational systems.
We define the exact setup after a short review of your webshop and how you currently handle inquiries. Connecting depends on your existing system and data availability.
Request a setup assessmentOverview
You don't have to read every chat to know what's going on
Niro can help the team spot recurring questions, the items that generate the most questions, and conversations that need a quick response.
Most common questions this week
- Where is my order?
- Is size M available?
- How long does delivery take?
Items with the most questions
- 01Linen Shirt48 asks
- 02Trail Backpack31 asks
- 03Running Shoes24 asks
Operational signals
- 12questions about delivery delays
- 8questions about returns
- 4B2B inquiries
Priority conversations
FAQ
Frequently asked questions
Yes. Connected to your system, Niro gives customers their order status and expected delivery, and prepares a ticket for your support team when needed.
Niro checks availability from your approved content and connected sources, and suggests an alternative or a back-in-stock notice when an item is unavailable.
Niro explains your return and exchange rules and prepares the request following your process, so your team doesn't repeat the same instructions.
Yes. Niro flags conversations that need the team's attention, such as delays, an upset customer or a large order, and hands them off with context.
Yes. Niro can answer customers in multiple languages, depending on your webshop's content and markets.
Get a demo
Want to see Niro on your online store?
Send us your store URL and basic details and we'll prepare a tailored demo.