Patients get answers. Your team gets time back.
Niro answers the most common questions about services, appointments and exam preparation, using only your approved content.
The challenge
Patients ask the same questions every day
Reception and admin spend time on repetitive phone and email questions, while visitors struggle to find information on the website.
- Do I need to fast?
- How do I book an appointment?
- Where can I download my results?
- Are you open on Saturdays?
- Do I need a referral?
Overloaded reception
Calls, emails and messages interrupt the team throughout the day.
Information scattered across the site
Instructions, pricing, locations and forms are often in different places.
Questions outside working hours
Questions arrive in the evening and on weekends, and the answer often waits for the next working day.
How Niro helps
Patients get an answer before they call reception
Niro uses your approved content to answer about appointments, services, locations and exam preparation, without giving medical advice.
Answers from your content
Niro answers from verified sources your team has approved.
Available around the clock
Patients get basic information outside working hours too.
Fewer routine questions
Reception spends less time on repetitive questions and more on real patients.
Patient journey
Niro helps before, on the day and after the visit
Patients need information at every stage, from booking and preparation to arrival, results and follow-up questions. Niro is available on the website across the whole journey.
Use cases
The most common questions Niro can handle
From appointments and referrals to results and exam preparation, Niro answers from content your team has approved.
- Appointments
How do I book an appointment?
You can book through the online form or by phone during working hours. Some services may require a referral.
From the clinic's approved content - Preparation
Do I need to fast?
For some lab tests, fasting is recommended. The exact instructions depend on the test type and are in the clinic's guidelines.
From the clinic's approved content - Working hours
Are you open on weekends?
Working hours depend on the department and location. Emergency care may be open around the clock, while specialist clinics work per the schedule.
From the clinic's approved content - Referrals
Do I need a referral?
Tests covered by national insurance usually require a referral. Private appointments can most often be booked without one.
From the clinic's approved content - Results
Where can I download my results?
You can download results through the patient portal or pick them up at reception, depending on the test type and clinic rules.
From the clinic's approved content - Locations
Where is the laboratory?
Niro can direct the patient to the laboratory's location, working hours and basic arrival instructions.
From the clinic's approved content
Safety and control
You control what Niro is allowed to answer
Niro answers from approved sources and never gives diagnoses or medical advice. When a question calls for personal assessment, it directs the patient to your team.
Niro can
- Answer from approved content
- Explain hours, locations and preparation
- Direct patients to the right contact
Niro won't
- Give diagnoses
- Give medical advice
- Answer outside its set context
Approved sources
Content your team approves
Services, locations and hours
ApprovedExam prep and arrival
ApprovedService prices and notes
ApprovedAddresses, departments and contacts
ApprovedWhen a question calls for personal assessment, Niro doesn't improvise, it redirects to your team.
Setup
Niro is assembled around how your team works
We don't start from a list of features, but from where your visitors come, what they ask, and what your team most often has to handle manually. Based on that, we suggest the simplest setup that makes sense for your case.
Core Assistant
For routine questions and basic support
Niro answers from your approved content and handles the most common questions about services, appointments, locations, prices and working hours.
Best for
Websites with repetitive questions and clear information visitors often look for.
Core + one module
For the biggest bottleneck in your process
We add one concrete module, for example booking, inquiry qualification, availability, price calculation or lead routing, depending on where the most time is lost.
Best for
Teams that already know where their biggest load comes from.
Standard+ setup
For more complex processes and multi-step journeys
We combine Core with several modules when the user needs to go through multiple steps: question, qualification, booking, follow-up or routing to the right person.
Best for
Larger teams, multiple locations, multiple languages, or processes where clear control and conversation oversight matter.
We define the exact setup after a short review of your website and how you currently handle inquiries.
Request a setup assessmentFAQ
Frequently asked questions
No. Niro provides information about services, appointments and logistics from your approved content, and directs patients to contact the institution for medical questions.
Niro uses only the content you approve, such as your pages, instructions and pricing. It does not make up information outside that source.
We set it up and keep it aligned with your content. You keep control over what the assistant says.
Niro is intended for public information from your website and does not ask for sensitive health data. For personal questions it clearly points to your contact.
Get a demo
Want to see Niro on your clinic's website?
Send us your clinic URL and basic service details and we'll prepare a tailored demo.